GIS Development and Support Specialist - Cynet Systems - Frankfort, KY (2024)

Job Title: GIS Development and Support Specialist

Job Location: Frankfort, KY

Job Type: Contract

Help Desk Support:

• Must have at least two years of experience in hands-on, complex GIS analysis, troubleshooting, and customer support.
• This includes data editing (preferably including data design and management as well), map production, and preferably web or mobile GIS app creation.
• Must have strong experience with the ESRI technology stack.
• Experience using ArcGIS Pro is preferred.
• Additional experience with Bentley s GIS/CADD solutions and Google mapping is a plus.
• Must enjoy engaging customers to understand (1) what problem(s) they are trying to solve, (2) how their business works, and (3) what technologies might help.
• Must have excellent oral and written communications skills.
• Will provide technical support to the Cabinet s GIS customers as well as the public.
• This requires excellent problem-solving skills to resolve issues with Web-based, desktop (local and via Citrix), and mobile solutions.
• Must have excellent attention to detail, able to handle multiple tasks simultaneously, and reprioritize tasks as circ*mstances change.
• Must understand how customer needs translate into data designs that then drive the applications that solve customer problems.
• Must be capable of translating customer needs into successful customer outcomes.
• This includes (1) understanding the customer s challenge, (2) researching and determining viable solutions, (3) presenting ideas to peers to assure solutions integrate with larger spatial/data enterprise, and upon agreement, (4) delivering and training customers in the solution.

Duties:

• CADD/Engineering (BIM) process integration.
• Automation using.
• FME.
• Python, R, or other programming development tools.
• UAS-based data capture.
• Mobile app development.
• Teaching spatial technology to customers.
• Traits.

Highly Motivated/Adaptable.

• Must be a self-starter who thrives in a high tempo environment.
• Must be adaptable to changing needs/opportunities.
• Must be constantly thinking of how to improve processes and solutions.
• Must be aware of current trends within GIS and IT in general and how that impacts future technology directions.
• These drivers must translate into innovative solutions they deliver for our customers so they can accomplish their part of the Cabinet s Mission.
• Must enjoy learning new things and growing skills to solve hard problems.

Committed to Excellent Customer Service:

• Must be an excellent listener with a high EQ.
• Candidates must enjoy working with people, asking effective follow up questions to identify the details needed to understand the problem, and working with the customer to create a viable solution that helps them achieve their Cabinet duties.

Excellent Communicator:

• Must be able to integrate information from people with diverse backgrounds (KYTC field staff, engineers, IT server administrators, upper management, etc), translate those needs/ideas into polished technical documentation, other communications (email, Word, PPT, etc), or a GIS solution.
• The candidate must be able to effectively share ideas & solutions in language the customer understands.

Very Analytical:

• The successful candidate enjoys figuring out the why of a problem.
• They can Understand and document the customer s issues/needs into clear use cases.
• Identify what technology is needed to solve the problem/need.
• Define what a viable solution would be, including its scope.
• Break down and define the steps required to build the solution.
• Design efficient data structures that support the solution.
• Identify who needs to accomplish which work.
• Estimate the time required to execute the solution.
• Work collaboratively to develop and deliver the best solution for the customer including effective training materials.
• Must be able to identify and solve problems/errors before they reach a customer.
• This aspect impacts all phases of project and operations work.
• The candidate must be able to work efficiently within the timeframes demanded by other work commitments.

Collaborative:

• Enjoy working on a very close-knit team that has highly developed skill sets.
• The successful candidate will have a demonstrated history of working collaboratively to find and craft innovative and sustainable solutions.
• Candidates will support team members, learn from them, and simultaneously share/teach what candidates know that adds value to the team.
• The successful candidate must be comfortable integrating constructive feedback to help them better align with the team s work and culture in order to deliver the best solutions for our customers.

Solution Driven:

• The successful candidate must be driven to help the GIS Team deliver solutions.
• The solution must streamline customer business processes, assure data integrity, and improve Cabinet effectiveness through spatial data and technology.
• Solutions must solve not only the local project needs, but also support the larger enterprise needs/objectives, and the Cabinet s mission.