8Sofitel Legend Metropole Hanoi
4.7
(4943)
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Mentioned on
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Hotel
Refined quarters in a luxe neoclassical hotel with a spa, an outdoor pool & high-end restaurants.
This heritage hotel is iconic and incredibly luxurious. The detail the staff take to look after you to the fine detail in the newly refurbished rooms are gorgeous! This hotel is just exquisite and it was the best customer service ever. We were newly engaged so the butler team created a bespoke origami ring in a box, real red roses, a freshly baked cheesecake, a teddy bear, and they even found a couple pictures of us together and framed it! If you stay in Hanoi, I 100% recommend you stay in this amazing hotel!
Jpr G — Google review
Our stay exceeded all expectations. The staff was exceptionally attentive and professional, consistently going above and beyond to ensure a memorable experience. The hotel's prime location in the heart of Hanoi's French Quarter made it perfect for exploring the city's main attractions and cultural sites.The service was impeccable - from the warm welcome at check-in to the thoughtful daily housekeeping and excellent concierge assistance. The historical charm of this legendary hotel combined with modern luxury amenities created an unforgettable atmosphere.The only minor inconvenience was the placement of the desk lamp, which slightly obscured the view of the TV. However, this was a very minor detail in what was otherwise a fantastic stay.Overall, I will highly recommend the hotel to my friends and family
Nick S — Google review
My favorite hotel in Hanoi. As a loyal patron of the Sofitel Legend Metropole for the last 16+ years, I have stayed there numerous times and also organized events and seminars. But this time, it was way more special : the hotel very kindly celebrated my 25th stay with a room upgrade, flowers and sweet treats. They even arranged a bottle of champagne! Now this is what luxury is really about: personalized experience and attentive service that make one feel special! Thank you again for your excellent care. Will be back very soon !
Tram N — Google review
We choose to stay at the Sofitel Legend Metropole Hanoi because it was an Hanoi Establishment, and was a 5 star hotel which was offered at a reasonable price.As it turns out, you get what you pay for. Unfortunately this hotel suffers from the limitations of is old architecture, and there is only that much they can do to refurbish the old lady to keep up in line with the modern 5 star hotel offerings.A few things were evident. There was a level up walking into the room from the hallway, it was not a flat ground, likely due to the many times the floor has been re-tiled up re-done. I was particularly unhappy with the shower over the bath situation. Clearly they have not managed to find a way to put in a walk in shower. The rooms were not huge by international standards, but were reasonable in the context of the small room sizes often found in the Old Quarters of Hanoi. The service was great, but not stellar. No one offered to pack us breakfast for an early departure.All in all, I felt that it was a worthy experience with a Hanoi establishment, and the price was fair for what you get. Certainly if I was paying more, I would be looking for a more modern hotel.
Kenneth C — Google review
The way we were greeted was so special. Tan with guest relations took us up to our room privately. We were celebrating our 20th anniversary and when we arrived, there were roses and chocolates waiting for us. He gave us special attention and asked if we needed anything. Super nice man. The bed was really comfortable, and the food was amazing. This place is so well kept and beautiful. It has a great history. We took the bunker tour, it was fascinating.
Monica T — Google review
“Our stay iwas wonderful; the food, service, and attention to detail were all excellent, and the staff were truly attentive. Everything was great. However, I do have one suggestion for improvement. There was some confusion regarding the voucher. We were informed that the voucher was valid until 12 PM, but when we attempted to use it, we were told it was only valid until yesterday only despite confirming the details beforehand with Mrs mai To avoid such misunderstandings, it would be better if the voucher system were simplified. Rather than multiple staff members needing to update the situation, a physical voucher with the exact dates and duration of stay would be more effective. This way, it could be easily handed to the relevant person without any further confusion.”
NESMA T — Google review
The most beautiful hotel in the best area in Hanoi an oasis of beauty relaxation and ambience after the hustle and bustle of this incredible city. Great outdoors great area for dinning at fresco with a selection of many great restaurants. We were extremely happy here for 3 nights, the rooms are great with top bed linen towels toiletries and excellent service.
Maria B — Google review
I was there just for the lunch, in fact my very first meal in the country. And it was just fabulous. The property is located at the most prime location. It’s charmingly beautiful. I recommend you read about the history of this hotel and then go, you’ll end up enjoying more. I had Pho and it was delicious. Must visit in Hanoi.
Sid D — Google review
We just recently stayed for two nights in August and my goodness what a beautiful tranquil gem in a busy Cultural city that is Hanoi. It really brings calm to the end of an adventurous hot humid day. The rooms were so clean and clean ell presented with beautiful decor, bed is so comfortable, had best sleep ever. Then the breakfast was just so incredible with ingredients so fresh and prepared so well that you can taste it.No this is not a paid review either, just an honest one.The dinners were great, even outside on the hotel people watching with a lovely bowl of Pho!Great pool, so clean and so beautiful to swim in at night!Great spa, had a super mummy & daughter treatment. The therapists were so so good.The club benefits with the afternoon tea and evening canopies with champagne and wine is great. A super spread indeed.I can’t fault a thing with this beautiful grand hotel and this is from someone who regularly travels in Thailand, Malaysia and Indonesia staying in 5 star luxury. This place met and exceeded expectations! I will be back
Freida M — Google review
Magnificent! What an experience! It is not only beautifully designed, the service is stunning!I have travelled a lot and stayed in 5 stars hotels but here the service is really going beyond most of the hotels I know. Only for experiencing real luxury, one should try this hotel.Special thanks for Butlers. They are are really good! 👍
François S — Google review
This is one of the best hotels in the world. Many hotels are set in historically significant and iconic buildings and locations, or have the highest quality amenities and rooms. What sets this one apart is the quality of service and care afforded to its visitors.I have come to the Metropol several times in the past few years, and the more and more I visit the more I am convinced that there is a special way that all employed at this establishment treat their visitors. The hospitality here in my view is legendary. The staff is superb, in their competence and care. They are courteous, knowledgeable, helpful without being intrusive, and communicate very well.This is truly one of the world‘s greatest and most iconic hotels, both in its history and in the team that currently runs it. Many thanks to them for making my stays a wonderful pleasure.
Yasser T — Google review
For Hanoi, there can’t be a better hotel compared to the Metropole. I have been here with my family 2 times already and haven’t had a complaint yet about this place. The staff is incredibly well trained and charming. The pool is a perfect place to have an early morning or nights swim. I want to give a personal shout out to the staff at the pooI and spice garden for making our breakfast memorable! will be back soon for more!
Karl H — Google review
Sofitel Legend Metropole Hanoi is not just a hotel—it’s an experience that draws me back to Hanoi over and over. The combination of its French colonial charm and Vietnamese elegance creates an ambiance like no other. From the moment you arrive, you are embraced by a sense of history and sophistication.What truly elevates this hotel, though, is the impeccable service. Every member of the staff is attentive, thoughtful, and goes above and beyond to ensure that your stay is nothing short of perfection. The attention to detail here is remarkable, from the personalized welcomes to the seamless service throughout the stay. It genuinely feels like a second home.The rooms are beautifully designed, merging luxury with historical elements. Every space is meticulously maintained and offers the finest comforts, including plush bedding and stunning marble bathrooms.I can confidently say this is my favorite hotel in the world—an unparalleled oasis of elegance and warmth in the heart of Hanoi. Thank you and see you soon!
Khanh N — Google review
A stunning Hotel where staff take great pride in providing exemplary service. The surroundings, including beautiful floral decorations and impeccable attention to detail, add to the ambience. This hotel truly deserves its 5 star status. For me, it is not an exaggeration to say that this Hotel is THE best in the world.
Carolyn H — Google review
Wow, one of the best hotels I have stayed in. Staffs attention to detail, professionalism and warmth was wonderful. Our room was so luxurious with lovely amenities, beds and pillows were the best. We dined in the pool bar area and vietnamese restaurant. Everything was perfect. What really made this hotel wonderful were the staff, everyone well trained, welcoming and warm and quickly remembered what we were drinking.
Sherilyn G — Google review
The hotel offers excellent service, with a highly attentive and friendly staff who go above and beyond to ensure guests have a comfortable stay. From the moment you check in, you’ll notice the team’s professionalism and commitment to meeting your needs. Additionally, the hotel boasts a prime location, conveniently situated near a variety of dining options. Whether you're in the mood for local cuisine or international flavors, you’ll find an array of restaurants and cafes just a short walk away, making it the perfect spot for food lovers.
No N — Google review
What an elite hotel - this place is world class. Service, amenities, food/booze is all exceptional. Small things like providing a large amount of complimentary water bottles in-room, and replacing them during the turn-down service don’t go unnoticed. The minibar is absolutely jam packed with goodies. The restaurant and bar offerings within the hotel are outstanding. Great work Sofitel Hanoi 🙌
Paul F — Google review
My first stay at the Sofitel Legend Metropole Hanoi, but not my first trip to Hanoi. I will stay there always in the future. Far superior to my other stays in some very nice properties. The building is elegant, the room was pristine, the food and amenities were superb, and the service was par excellence, from every person I interacted with.
Guy R — Google review
We recently stayed twice at the Sofitel Legend Metropole Hanoi - it was amazing!This hotel is the ideal luxury oasis amongst the craziness of beautiful Hanoi. Everything from the reception & rooms to the restaurants & pool were beautiful. Despite a couple of very minor issues with keys and room selections, the staff were amazing at always trying to accommodate our every need.We were visiting with our two children (9yr & 11yr) and so were spread across two rooms - which did not cause any issues at all. The kids absolutely loved the hotel for all their own happy-go-lucky reasons! They were particularly happy to be able to come home at lunch time from an adventure exploring the city to sit by the pool & enjoy some western food - we all know that's a bit naughty when traveling - but let's be honest, it's also just what a child needs to reboot their energy!Importantly the beds are super comfy & the rooms are very quiet, so there is certainly no issues with getting a great nights sleep.The attentive staff got to know us very quickly & hence greeted us by name, along with a good morning or good evening in French - which adds that little extra touch to remind you that you are somewhere special!We would seriously consider returning to Hanoi - just to stay at the Sofitel Legend Metropole Hanoi again!
Charlie B — Google review
Outstanding Service from Hang and Long.Hang and Long from the Bamboo Bar and Pool were absolutely amazing! They really took care of me during my 3-night stay.Right from the start, their friendly vibes and warm smiles made me feel totally at home. But what really blew me away was how attentive and proactive they were in anticipating what I needed as a guest.They went way above and beyond on multiple occasions - they really went the extra mile.In all my travels, I've rarely come across service that genuine and caring. Hang and Long are the true representatives of what the Sofitel brand is all about. They turned what could've been just another hotel stay into an experience I'll never forget.
Marc M — Google review
This is officially my favorite hotel in world now. We just stayed for 5 nights and are already talking about coming back. The service was as good as it can possibly get ! The hotel is a lovely oasis in the middle of a crazy yet wonderful city that I truly fell in love with. Alice at the front desk was an absolute doll and we miss her already. All of the staff treated is like royalty! I will fly half way around the world ( literally ) to come back this amazing place . Thanks for everything!!
Rj L — Google review
Nothing to complain. The services and the staff are very supportive and helpful. I'm totally pleasant with my stay at the hotel. I love the thing that the housekeeping and concierge teams were very caring for me and provided great personalized services. I appreciate all what they have done and supported me. Miss them all!
Vinster H — Google review
We stayed two nights in Sofitel Legend hotel in Hanoi and since we have lived thousands of five star hotels, this is definitely the best! You will meet all the smelling faces of staffs in the lobby, reception, and anywhere. The room was upgraded which was totally unexpected and super suprising. The room was much better than expected as we knew it was a 100 year old hotel. The French restaurant was very tasty and they celebrated birthday for me as well. I would say thank you to all of you!
Chenyang G — Google review
15 P. Ngô Quyền, Street, Hoàn Kiếm, Hà Nội 100000, Vietnam•
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